The card was refused
The renewal did not go through and the subscription is suspended. We open the Stripe portal, where you change the card; access comes back on its own as soon as the payment succeeds.
Your subscription
If the app says your subscription is not active, this is the page it means. Sign in with the email and password you subscribed with, and we take you to the one thing that actually needs doing.
The renewal did not go through and the subscription is suspended. We open the Stripe portal, where you change the card; access comes back on its own as soon as the payment succeeds.
There is nothing to repair: you choose the coverage you want now and go to the payment page. The account you had stays yours, with the same email.
The account is created before the payment, and the payment never happened. Same thing: choose your coverage and finish. You do not sign up twice.